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ORDER POLICIES

Our goal is 100% client satisfaction.

CONFIDENTIALITY

We recognize that the technical services we provide for your products may require you to release important proprietary information to us, such as product formulas and ingredient specifications.

Under strict business protocol, we will use the information you provide solely for the purpose of providing research and development services to you, and will never disclose any proprietary information to any other person or company.

Upon request, we will gladly sign your confidentiality or non-disclosure agreement.

GUARANTEE

We guarantee 100% regulation compliance. If for any reason, you have an issue with any government body regarding information contained in a Completed Work report we provide (based on regulations current at the time of service), we will work without charge to resolve the issue and ensure the outcome most favorable for you.

Please know that all Regulatory Specialists are qualified professionals and carry professional liability insurance.

TURNAROUND TIME

Standard Service* Included
Your results are provided in 10 business days.

Priority Service* Add 50% to Standard Pricing
Your results are provided in 5 business days.

Overnight Service* Add 150% to Standard Pricing
Your results are provided by the end of your next business day.

* We meet or exceed these turnaround times 95% of the time. If the volume of our work exceeds our capacity to deliver within these timeframes, we will notify you within 24 hours and provide you with options.

PAYMENT

All orders must be pre-paid. For your convenience, we accept credit cards, eChecks from U.S. banks, electronic funds transfer from U.S. banks and wire transfers from banks outside the U.S.

VOLUME DISCOUNTS

A 10% discount is available on orders when 10 or more products are submitted at the same time. Please contact us for special ordering instructions.

PLACING ORDERS

Your order will be placed on a secure server. You will see the icon on each page once you begin placing your order. The process is divided into three easy steps:

Step 1: Choose Service(s)
Step 2: Choose Payment
Step 3: Provide Product Information (see sample worksheet here)

After you submit your order, you will immediately receive your paid Invoice via email followed by an Order Confirmation within 24 hours. If additional information is needed, we will notify you within 3 business days. Once the Completed Work file is prepared, we will upload it to your secure webspace on our server and notify you of its availability. You will have 24/7 access to all the completed work files we provide to you, as well as all order files you have submitted to us.

ORDER FOLLOW-UP

We will provide follow-up to answer your questions regarding a Completed Work file without additional charge for 90 days after delivery. The Client File Review service is available for questions arising after the 90-day time period. Please know that a change in the formula or package specifications requires a re-work by Food Consulting Company; discounts may be available when requests for revision are made within the 90 day timeframe.

FILE RETENTION

All order files are maintained in your secure webspace on our server for 3 years following your last transaction.


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Food Consulting Company, 13724 Recuerdo Drive, Del Mar, CA, 92014 USA
800.793.2844 (USA) 858.793.4658 (Worldwide)
info@foodlabels.com

PRIVACY POLICY    1997-2017, Food Consulting Company, Del Mar, CA

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